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    We do give a FAQ

    Do you have any questions about our items, ordering, shipping or returns? Please take a look at our frequently asked questions. Can't find your question or still needing some help? No need to worry. Email us or give us a ring and we'll help you out. We're ready for you every day between 10:00AM and 10:00PM!

    Ordering

    Ordering your favorite items is super easy. Choose the item that you'd like to order, select your size and the color you want and click 'In shopping bag'. The item will be added to your shopping bag as if by magic! You can finish your order or you can continue shopping. If you are done shopping and want to place your order, go to your shopping bag and continue to checkout. Follow the steps to complete your payment and your order has been placed! We'll keep you updated about your order via email. If you place your order Sunday to Friday before 9:30PM, it will be shipped the same day. Usually that means you'll receive your order the very next day!

    Is your size out of stock? No worries! Send an email to info@gutsgusto.com letting us know which item you want, which color you would like and what your size is and we'll add you to our list. You can add yourself to our list too via the page the product is on. Click on 'is your size missing?' and fill in your email address. As soon as the item is back in stock we'll send you an email so you won't miss out!

    Absolutely! There are a number of giftcards available in our webstore. The giftcards are always wrapped and sent as a gift! You can have it deliverd to your own address or as a present to a friends.Giftcards are valid indefinitely and can be used online ánd at our stores. You don't have to spend the amount all in one go either, but you can if you want! We also send last minute e-giftcards after you've place your order, straight to your inbox. Perfect if you're looking for a gift to give last minute!

    Are you looking for a giftcard that has a different amount to the ones we have to offer? That can be done! Please send an email to info@gutsgusto.com or give us a ring on +31 85 - 047 17 47 and we'll be glad to help.

    Your giftcard is valid indefinitely! But we can't imagine it will go unused for very long ... We update our collection almost daily with new items, so there's a good chance you'll spot something to spend that giftcard on!

    If you have one of our Guts&Gusto giftcards or vouchers, you'll notice it has a barcode. This barcode can be scanned at one of our stores or used while purchasing an item online. At the check out step you'll see the comments box 'giftcard or voucher code Guts&Gusto'. Fill in your code, click activate and your discount will automatically be added to your total amount. Discount codes on special offers can be used in the same way. When you click activate the discount will be added straight away. One thing: discount codes are not valid when using a gift card or on our sale items, unless we say otherwise. It's also not possible to use more than one discount code at a time.

    Did you see a special offer in our newsletter or on Facebook, SnapChat of Instagram, or did you forget to fill in your giftcard code? No worries, it happens! Just send an email to info@gutsgusto.com and we'll help you out.

    Is there something wrong with your address details or did you order the wrong item or size? No stress! It can happen. Call or email us as soon as possible after you've completed your order so we can quickly correct it.

    Payment

    You can pay for your order by iDeal, credit card (VISA and MasterCard), PayPal, Bankcontact Mister Cash, a Fashioncheque and ofcourse with a Guts & Gusto gift card. When visiting our stores you can also pay with VVV-vouchers.

    No, you don't. If you are left with an amount still to spend on your giftcard it will stay valid. After you've completed your order, your giftcard code will remain valid but the amount will obviously be less seeing as you've spent some. The method stays the same, even if you use some of your giftcard amount at one of our stores.

    Shipping costs for Belgium are €3,95. Shipping costs for Germany, Austria and the UK are €6,95. Shippings costs for France are €8,95. Shipping costs for any other countries are €14,95. Orders that are €50,- or more are shipped for free within the Netherlands and Belgium. Orders that are €75,- or more are shipped for free to the UK, Germany, and Austria. Orders above €100,- are shipped for free to France! Do you live in a different country than the ones we've listed? No worries! Shipping costs for all other countries are €14,95. And the same goes for all shipments: order before 21:30 and your items will be shipped the same day!

    So, you don't live within the EU but you really want to place an order through our webstore? No problem! The shipping costs for shipping to countries outside of the EU are €14,95.

    Shipping

    If you place your order Sunday to Friday before 9:30PM, it will be shipped the same day. Usually you'll receive your order the very next day!

    Sure thing! As soon as we transfer your order to a PostNL delivery man, you'll receive a track & trace code via email. You can log in on my PostNL and track your order with that code.

    Sure thing! You can pick up your order at our stores in Enschede and Arnhem 7 days a week. If you're wanting to pick up your order in Arnhem or Utrecht please note that it could take a few days before it's ready. If you want to pick up your order at one of our stores, please let us know so when placing your order. You can also pick up your order at any PostNL pick up point.

    Sure! Wether you live in Belgium, Germany, Australia or Norway, you can shop awesome items from our collection worldwide! Shipping costs for Belgium are €4,95. Shipping costs for Germany, Austria and the UK are €6,95. Shippings costs for France are €8,95. Shipping costs for any other countries are €14,95. Orders that are €50,- or more are shipped for free within the Netherlands and Belgium. Orders that are €75,- or more are shipped for free to the UK, Germany, and Austria. Orders above €100,- are shipped for free to France! Do you live in a different country than the ones we've listed? No worries! Shipping costs for all other countries are €14,95. And the same goes for all shipments: order before 21:30 and your items will be shipped the same day!

    Return & exchange

    Have you recevied your order but it's not quite what you hoped for? That's a shame but it can happen. Please let us know that you're wanting to return the item by sending an email to info@gutsgusto.com stating your name, invoice number, the name of the item and why you're returning it. When you've done so, you will receive a return label. If you use this label we will withhold 5 euros of your payment amount, so you don't have to pay anything at the post office! This is valid for customers in the Netherlands and Belgium.

    If you don't use the return label, you can send your item (at your own costs) to the following address:

    Guts & Gusto
    Tubantiasingel 1
    7514 AA Enschede

    Don't forget to include your invoice (or a copy of) with your return package. This way we can process your return easier. As soon as we've received your returned package we'll let you know. Are you wanting to return shoes? Please make sure the shoes are packaged in a shoe box and that the box is packaged in a shipping envelope or shipping box. This way we can make sure that they will be returned to us in the correct state.

    Returns from Belgium can be quite expensive. To prevent this we can provide you with a returns label. This costs you €5,- and will be calculated back into your return amount.

    Of course! If it suits you better you can return your item at one of our stores in Enschede, Arnhem or Utrecht. Saves you the costs of posting it. If you do so, you don't need to send us an e-mail first. Just make sure you have your invoice (or a copy of it) with you when you come to the store, to help us process your return.

    Processing your returned order takes about two days. As soon as your returned order is processed, you'll receive an email. It usually takes a couple of days for your payment to be transferred back to your bank account.

    Sure! Is your item not what you we're hoping for and are you wanting to swap it for something different? No problem. Just send an email to info@gutsgusto.com or call us at +31 85 0471747 and let us know which item you're wanting to return and which item you would like to swap it for, and we'll make sure your new item is ready to go. As soon as we receive your return we'll ship your new item to you. Are you wanting to return / swap shoes? Please make sure the shoes are packaged in a shoe box and that the box is packaged in a shipping envelope or shipping box. This way we can make sure that they will be returned to us in the correct state.

    You can also visit one of our stores for your return. Before you do so, please let us know via email or by phone that you're planning on returning an item so we can make sure you're new item is ready for you in the store. Don't forget to take your invoice with you, or send it to us along with your email!

    Oh no! If there's something wrong with the items you've orderd, please contact us via email at info@gutsgusto.com or call us at +31 85 - 047 17 47. We're glad to help you out!

    About Guts & Gusto

    Our Head Office is located at Tubantiasingel 1 in Enschede. From here, all orders are shipped out and all returns are processed. Besides shopping online you can also visit our stores in Enschede, Arnhem and Utrecht. It's even possible to pick up your online orders there and shop some more items from our collection while you're visiting! You can find our store in Arnhem at Hemelrijk 9, right in the town center! The address for our store in Utrecht is Choorstraat 3, close to the Dom!

    Our stores are located in Enschede, Arnhem and Utrecht, The Netherlands (and hopefully many more in the future). You can check the opening hours of the stores on the contactpage.

    Awesome! We are often looking for new and enthusiastic colleagues. Check out our job opening page to see our current job openings. Can't find a job opening that suits what you're looking for, yet you're positive we need you on our team? Email your resume to jobs@gutsgusto.com and who knows.. you might just find yourself working for one of the most fun filled and rapidly growing webstores in the Netherlands :-)

    Of course! Every week we put together a newsletters including the latest trends, special discounts and news. Not wanting to miss out? Subscribe to our newsletter below and you'll receive it every week! You can also find us on Facebook, Instagram, Snapchat and Pinterest.