How can I return my order?
Have you received your order but it's not quite what you hoped for? That's a shame but it can happen. Please let us know that you're wanting to return the item by sending an e-mail to firstname.lastname@example.org stating your name, invoice number, the name of the item and why you're returning it. When you've done so, you will receive a return label. If you use this label we will withhold 5 euros of your payment amount, so you don't have to pay anything at the post office! This is valid for customers in the Netherlands and Belgium.
If you don't use the return label, you can send your item (at your own cost) to the following address (don't forget to e-mail us first!):
Guts & Gusto
7514 AA Enschede
Don't forget to include your invoice (or a copy of it) with your return package. This way we can process your return easier. As soon as we've received your returned package we'll transfer the purchase amount back to your account within 1 business day. This goes for sale items too. Are you wanting to return shoes? Please make sure the shoes are packaged in a shoebox and that the box is packaged in a shipping envelope or shipping box. This way we can make sure that they will be returned to us in the correct state. Do you want to return earrings? Make sure that the hygiene seal is unopened. Because of hygiene reasons, we can only process earrings that have the hygiene seal still on them.
- Check out the frequently asked questions.
- How soon will my return be processed?
- I want to exchange my item for something else. Is that possible?
- Is it possible to return my order at one of the stores?
- My item is damaged, incomplete or has been wrongly delivered. What do I do now?
- What is the return period?