Customer service / Ordering
How do I place an order?
Ordering your favourite items is super easy. Choose the item that you'd like to order, select your size and the colour you want and click 'In shopping bag'. The item will be added to your shopping bag as if by magic! Remember: the item in your shopping bag is not reserved just for you. You can finish your order, or you can continue shopping. If you are done shopping and want to place your order, go to your shopping bag and continue to check-out. Follow the steps to complete your payment and your order has been placed! We'll keep you updated about your order via e-mail. If you place your order Sunday to Friday before 21:30, it will be shipped the same day. Usually that means you'll receive your order the very next day!
- Check out the frequently asked questions.
- Can I change or cancel my order?
- How do I use a discount code or gift card?
- I forgot to use my discount code. What do I do now?
- Can I pick up and pay for my order at one of the stores?