Customer service  / Returns

I want to exchange my item for something else. Is that possible?

Sure! Is your item not what you were hoping for and are you wanting to swap it for something different? No problem. Just send an e-mail to info@gutsgusto.com or call us at +31 85 0471747 and let us know which item you're wanting to return and which item you would like to swap it for. We'll make sure your new item is ready to go. As soon as we receive your return we'll ship your new item to you (shippings costs are on us)! You are responsable for the costs of returning an item, but you can use a handy return lable. If you want to use a return lable we will send you a link to pay €5. After paying we will send you a return lable via e-mail. Are you wanting to return / swap shoes? Please make sure the shoes are packaged in a shoe box and that the box is packaged in a shipping envelope or shipping box. This way we can make sure that they will be returned to us in the correct state.

You can also visit one of our stores for your return. Before you do so, please let us know via e-mail or by phone that you're planning on returning an item so we can make sure you're new item is ready for you in the store. Don't forget to bring your invoice with you, or send it to us along with your e-mail!

Check out the frequently asked questions.

How can I return my order? How soon will my return be processed? Is it possible to return my order at one of the stores? My item is damaged, incomplete or has been wrongly delivered. What do I do now? What is the return period?

Do you have any questions or anything you want us to know?