Customer service  / Returns

What is the return period?

Is the item not what you expected? That can happen. After you've received the item at your house, you have 14 days to return it. Sign up the return by sending an e-mail to with your name, order number, items, and the reason why you're returning the item.

Check out the frequently asked questions.

How can I return my order? How soon will my return be processed? I want to exchange my item for something else. Is that possible? Is it possible to return my order at one of the stores? My item is damaged, incomplete or has been wrongly delivered. What do I do now?

Do you have any questions or anything you want us to know?