Is your order not quite what you expected? That can happen. You have 14 days after receiving your order to return any items. Please let us know you’re returning your items by sending an e-mail to firstname.lastname@example.org and let us know your name, invoice- or order number, item(s) and the reason you are returning it. As soon as you’ve let us know, we’ll respond to your e-mail with a returns label. If you want to use this returns label we’ll withhold €5,- from the reverse payment and you won’t have to pay any costs at the post office. This is valid for our customers in The Netherlands and Belgium.
If you don’t want to use the returns label, you can return your order via the post office at your own expense. Please send us an e-mail as stated above to let us know you are returning items and post your order to:
Guts & Gusto
7514 AA Enschede
Remember to ask for a receipt from the post office. This will have a Track & Trace code on it so you can keep an eye on your return package.
Remember to return your invoice (or a copy of your invoice) with your package. This way, we can reverse the payment as soon as possible. As soon as we’ve received your return package, we’ll reverse the payment within 1 business day. This also goes for items you purchased on sale. Wanting to return shoes? Place the shoes in a shoebox and then in a shipment bag or box. This way, the shoes will have less chance of becoming damaged.
You can also return your items to one of our nearest stores in Enschede, Arnhem, Utrecht, Eindhoven, Groningen or Mall of the Netherlands in Leidschendam. At least you don’t have to pay any postage costs and we enjoy your visits. If this is a better option, please remember to bring your invoice (or a copy of your invoice) along with you so we can help you the best we can.
Returning an item from Belgium?
Returns from Belgium can be quite expensive. To prevent this we can provide you with a returns label. This costs you €5,- and will be calculated back into your return amount.
Wanting to swap your item for something else? No problem. Send an e-mail to email@example.com or give us a ring on 085 047 17 47 to let us know exactly which item you are returning, and which item you want to exchange it for. We'll make sure it's ready for you. As soon as we receive your returned item, we'll ship the new item to you (shipping costs for the new item are on us)! You are responsable for the costs of returning an item, but you can use a handy return lable. If you want to use a return lable we will send you a link to pay €5. After paying we will send you a return lable via e-mail.
You can swap items at our stores too. Please let us know via e-mail which item you are wanting to swap so we can make sure your new item is ready for you at the store. Don't forget to bring the original invoice with you to the store! Are you returning shoes? Please place them in a shoe box and then package the box in a shipping envelope or shipping box. This is the only way to make sure the shoes stay in the correct condition.
Non returnable items
- Socks, scrunchies and headbands can not be returned due to hygiene reasons.
- Tights and earrings can be returned or exchanged but only if the package seal is still intact.
- Giftcards cannot be exchanged or returned for (cash) money, therefore they cannot be returned.
- The item has not been worn or used and the seal is still intact
- All tags / labels are still attatched to the item.
- The item is returned and received by us within 14 days.
- The item isreturned to us in the correct state.
- Shoeboxes alone are not the correct way to return shoes. Shoes should be returned in the original shoebox and then packed in an extra shipping envelope or box.