Ordering

Question 1

How do I place an order?

Accepted Answer

Ordering your favourite items is super easy. Choose the item that you'd like to order, select your size and the colour you want and click 'In shopping bag'. The item will be added to your shopping bag as if by magic! Remember: the item in your shopping bag is not reserved just for you. You can finish your order, or you can continue shopping. If you are done shopping and want to place your order, go to your shopping bag and continue to check-out. Follow the steps to complete your payment and your order has been placed! We'll keep you updated about your order via e-mail. If you place your order Sunday to Friday before 21:30, it will be shipped the same day. Usually that means you'll receive your order the very next day!

Question 2

Can I pick up and pay for my order at one of the stores?

Accepted Answer

You sure can! When you've finished adding items to your shopping bag, select collect at a store on the shipment page. Then select which store you would like to pick your order up from. When you get to 'how would you like to pay for your order' you can click on the option to pick up your order at a store. Your order will then be switched to a reservation, and you'll receive an e-mail as soon as your items are ready to be picked up. You can pick your items up within 7 days. It takes on average two working days for your reservation to be processed. If some items aren't quite what you'd hoped for you can leave these behind and only pay for the ones you want to take with you!

Question 3

How do I use a discount code or gift card?

Accepted Answer

If you have one of our Guts&Gusto giftcards or vouchers, you'll notice it has a barcode. This barcode can be scanned at one of our stores or used whilst purchasing an item online. At the check-out step you'll see the comments box 'giftcard or voucher code Guts&Gusto'. Fill in your code, click "Activate" and your discount will automatically be added to your total amount. Discount codes on special offers can be used in the same way. When you click activate the discount will be added straight away. One thing: discount codes are not valid when using a gift card on our sale items, unless we say otherwise. It's also not possible to use more than one discount code at a time.

Question 4

I forgot to use my discount code. What do I do now?

Accepted Answer

Did you see a special offer in our newsletter or on Facebook, SnapChat or Instagram, or did you forget to fill in your giftcard code? No worries, it happens! Just send an e-mail to info@gutsgusto.com and we'll help you out.

Question 5

Can I change or cancel my order?

Accepted Answer

Is there something wrong with your address details or did you order the wrong item or size? Don't stress! It can happen. Call us on +3185 047 1747 or e-mail us as soon as possible after you've completed your order so we can quickly correct it.